shipping & delivery
Shipping & Delivery
Found a Shop item you really need? Great!
Now select a color and/or size and click on ' add to cart '.
Of course you can continue shopping, you can always return to your shopping cart by clicking on the ' shopping cart icon ' at the top right.
Please note: if items are in your shopping cart, this does not mean they are reserved.
Are you done shopping? Then it's time to complete your order. Click on the ' shopping cart icon ' at the top right to go to your shop items. In the next screen you can still adjust the quantities if necessary. Then click on the button ' Continue to checkout '. Now you end up on the check-out page. Here you can easily fill in all your details on one page.
Please note: Once you have completed your order, you can no longer change it, as your order will be processed immediately so that you can receive it as soon as possible.
- WHAT ARE THE SHIPPING COSTS?
Epic Essences will pay the shipping costs. So you don't pay any shipping costs.*
* You must pay the shipping costs to return your item yourself.
- CAN I TRACK MY DELIVERY?
Yes, we ship all your items with Track & Trace. You can track your order via the order status page, the link of which you will receive via email as soon as your order has been shipped.
It may sometimes take a while before the Track & Trace status is available.
- WHAT ARE THE DELIVERY TIMES?
Epic Essences strives for a fast delivery of the products. When you place an order on working days before 15:00, we strive to process your order the same day. We ship many of our items directly via our suppliers. As a result, the average delivery time is 6 - 10 working days.
- I AM NOT AT HOME DURING DELIVERY, WHAT NOW?
If your package cannot be delivered, it will wait for you for 7 days at a PostNL location (Bpost for Belgian orders). You will also receive a notification from the driver, which will also state the pick-up location. After these 7 days, PostNL will return the shipment to our warehouse.
- WRONG ADDRESS
It is the customer's responsibility to ensure that the shipping address provided is correct. We do our best to expedite processing and shipping, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
- LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages. Should it be the case that your Track & Trace indicates that your package has been delivered to your address - but you have not received your order - please report this to us, 14 days after the indicated delivery date an investigation will be started by PostNL, we will keep you informed about this until the end of the investigation.
Questions about your order
Do you have any questions about your order? Please check our frequently asked questions page. If your question is not listed, please feel free to contact us.